Question 1

What is Kontentino?

Accepted Answer

Kontentino is a social media management platform for agencies and brands that simplifies planning, streamlines approvals, and reduces chaos. With AI built for marketers and a clean, intuitive interface, it keeps teams productive, aligned, and moving faster.

Question 2

Which social media platforms can I manage in Kontentino?

Accepted Answer

With Kontentino, you can create, schedule, collaborate on and publish posts to Facebook, Instagram, X (Twitter), LinkedIn, Pinterest, Google Business Profiles, TikTok, YouTube, and Threads.

Question 3

Who is Kontentino best suited for?

Accepted Answer

Kontentino is designed for agencies managing multiple clients, in-house marketing teams running campaigns across different social media channels, and freelancers looking for a client-friendly approval workflow.

Question 4

What makes Kontentino different from other social media tools?

Accepted Answer

Unlike other tools, Kontentino is built around collaboration and approval workflows, making it ideal for agencies and teams. Key advantages include client-friendly interface, drag & drop calendar planning, multi-platform publishing, detailed analytics and reporting, and dedicated customer support. It brings planning, approvals, and publishing into one clear, organized space - with purpose-built AI that accelerates your workflow while keeping your brand voice intact.

Question 5

What post formats does Kontentino support?

Accepted Answer

Kontentino supports most formats available for native publishing, including single-image and video posts, Stories, Reels, carousels, galleries, and link posts.

Question 6

Can I manage multiple brands or accounts in Kontentino?

Accepted Answer

Yes. Kontentino makes it easy to manage multiple social media accounts and brands from one dashboard by selecting multiple profiles in the Profile selector. You can also create Profile Groups for a consolidated calendar view.

Question 7

What is a social media profile?

Accepted Answer

A profile is a specific page/account on the social media platform, e.g., if you manage 2 Facebook business accounts, 2 Instagram pages, and 2 LinkedIn profiles, it is counted as 6 profiles.

Question 8

Does Kontentino provide analytics and reporting?

Accepted Answer

Yes. Kontentino offers both post-level and page-level insights to track reach, engagement, and effectiveness of your Facebook, Instagram, and LinkedIn profiles. Reports are exportable for easy client or stakeholder presentations.

Question 9

Does Kontentino work only in a desktop version?

Accepted Answer

No - Kontentino is available both on desktop and as a mobile app, so you can create, review, approve, and publish content anytime, anywhere.

Question 10

Can I reschedule, move, or duplicate posts across accounts in bulk?

Accepted Answer

Definitely. With Kontentino's Time Savers features and drag & drop, you can reschedule, copy, or move posts across profiles in bulk in seconds.

Question 11

Can I create content without scheduling it?

Accepted Answer

Of course. You can save posts as Drafts, Private Drafts, or Waiting for Approval, store ideas in the Post Ideas section or add content as Inspiration to your Calendar.

Question 12

Can I edit posts after they have been scheduled?

Accepted Answer

Yes - you can edit any scheduled post in Kontentino as long as its publishing time is still in the future. The only exception is Facebook posts that are scheduled via the Export in Advance feature, which requires a different process.

Question 13

Does Kontentino include any AI tools for content management?

Accepted Answer

Yes! Kontentino integrates a range of built-in AI content tools designed specifically for social media managers. You can use the Enhance button to refine grammar, rewrite and expand captions, and generate optimized text. Also, our AI Hashtag & Emoji Generator will help you create on-brand tags, and Brand Hub lets you automate your brand voice for fast, consistent copy generation.

Question 14

Who counts as a user in Kontentino?

Accepted Answer

A user is anyone who takes action in Kontentino - whether it's creating posts, uploading media, reviewing, or approving content. Clients are also considered users and therefore require a user seat.

Question 15

What user roles are available in Kontentino?

Accepted Answer

Admin: Full access to manage all accounts, Manager: Manages only assigned accounts, Client: Reviews, approves, or rejects posts shared with them, Designer: Edits visuals in posts, Translator: Edits and translates post copy, Media Agency: Views and downloads social media content

Question 16

Why does the Client role have limited access?

Accepted Answer

The Client role is designed to keep things simple and client-friendly. Clients can see, comment, approve, or request changes on posts that were sent specifically to them for review, add content ideas to the Inspirations calendar and upload media into albums. This way, clients act as brand gatekeepers without getting lost in unnecessary details. The clients do not need to register themselves; you invite them to Kontentino, and they only need to set up a password.

Question 17

How many users can collaborate on one Kontentino account?

Accepted Answer

There's no hard limit. The number of users depends on your subscription plan. For more than 30 users, contact our support team for custom pricing.

Question 18

Can I see Kontentino before registering?

Accepted Answer

Yes! Our team will gladly walk you through a personalized demo of Kontentino.

Question 19

How does the 14-day trial work?

Accepted Answer

Your free trial gives you full access to all Kontentino features for 14 days - no credit card required. Need more time? Contact us via the support chat or at hello@kontentino.com.

Question 20

What happens after the trial ends?

Accepted Answer

To continue, simply add your billing information and choose a plan. If you don't, your account will expire and you'll lose access to your social media calendar. You can reactivate anytime by renewing your subscription or contacting support. Any scheduled posts will still be published after the trial ends.

Question 21

How do I log in?

Accepted Answer

Each new user gets a unique login URL in the format: company.kontentino.com. Simply enter it into your browser, or visit kontentino.com and log in via the button in the top-right corner.

Question 22

How does Kontentino support its customers after signup?

Accepted Answer

Our 5-star rated support team is here to help - from onboarding to everyday questions. We offer live chat, email support, demos, consultations, and regular check-ins.

Question 23

Do you have shareable materials for clients?

Accepted Answer

Absolutely. We've prepared a client presentation that highlights why Kontentino is the go-to collaboration tool, plus a video tutorial explaining the main features for clients.

Question 24

Are there tutorials or guides available?

Accepted Answer

Yes! We've created a set of tutorials and onboarding videos that guide you step by step, share best practices, and help you save time.

Question 25

What subscription plans are available?

Accepted Answer

Kontentino offers flexible monthly and annual plans based on the number of users, profiles, and features you need.

Question 26

Do you offer any discounts?

Accepted Answer

Annual subscriptions include savings compared to monthly billing. Also, Kontentino proudly supports nonprofits with a 50% lifetime discount. To claim this offer, simply provide a copy of your determination letter or another official document confirming your nonprofit status.

Question 27

What payment methods do you accept?

Accepted Answer

We accept debit and credit cards and PayPal.

Question 28

Can I change or cancel my plan anytime?

Accepted Answer

You can update your plan (the number of users, profiles, or features) or payment details anytime in the billing dashboard. To cancel your plan, contact our support team via live chat or email cancelations@kontentino.com to finalize.

Question 29

My subscription expired - can I renew it?

Accepted Answer

Yes. You can renew it by purchasing a new plan. Log in to your existing account, where you'll be redirected to your Billing dashboard.

Question 30

Where can I find the invoices for accounting purposes?

Accepted Answer

You can easily download the invoices anytime from your Billing dashboard → Invoices.

Question 31

How is tax calculated?

Accepted Answer

The tax is calculated based on the type of business you perform (an individual or a company) as well as the country you specify in the billing address section in the Billing dashboard. If you are a company, and you are located in the European Union, and you have provided a valid VAT (enterprise) number – no tax is applied. If you are a company, and you are located outside the European Union, and you have provided a Business ID – no tax is applied. If you are a company, and you are located in Slovakia – the tax 23% is applied. If you are an individual, and you are located in the European Union – the tax of the country you are located in is applied. If you are an individual, and you are located outside the European Union – the tax of Slovakia (Kontentino HQ) is applied.

Question 32

Do you offer refunds?

Accepted Answer

No. Kontentino subscriptions are billed monthly or annually in advance. Payments are non-refundable - including early termination, downgrades, or discontinued use.

Question 33

Where is my data stored?

Accepted Answer

Your data is securely hosted in the EU (Frankfurt, Germany). For enterprise customers, we also offer options for customized data storage regions.

Question 34

Is Kontentino GDPR compliant?

Accepted Answer

Yes. As an EU-based company, Kontentino has been fully GDPR compliant since 2018, ensuring your data is handled securely.

Časté dotazy

Přehled

Co je Kontentino?

Jaké sociální sítě můžu v Kontentinu spravovat?

Pro koho je Kontentino nejvhodnější?

Čím se Kontentino liší od ostatních nástrojů pro sociální sítě?

Funkce

Jaké formáty příspěvků Kontentino podporuje?

Můžu v Kontentinu spravovat více značek nebo účtů?

Co je profil na sociální síti?

Nabízí Kontentino analytics a reporting?

Funguje Kontentino jen v desktopové verzi?

Můžu hromadně přeplánovat, přesunout nebo duplikovat příspěvky napříč účty?

Můžu vytvářet content bez toho, abych ho hned plánoval?

Můžu upravit příspěvky po jejich naplánování?

Obsahuje Kontentino nějaké AI nástroje pro správu obsahu?

Uživatelé & role

Kdo se v Kontentinu počítá jako uživatel?

Jaké uživatelské role jsou v Kontentinu k dispozici?

Proč má role Client omezený přístup?

Kolik uživatelů může spolupracovat v jednom Kontentino účtu?

Trial & Začátky

Můžu si Kontentino prohlédnout ještě před registrací?

Jak funguje 14denní trial?

Co se stane po skončení trialu?

Jak se přihlásím?

Jak Kontentino podporuje zákazníky po registraci?

Máte materiály, které můžu sdílet s klienty?

Máte dostupné tutoriály nebo návody?

Platby & fakturace

Jaké tarify máte k dispozici?

Nabízíte nějaké slevy?

Jaké platební metody přijímáte?

Jak můžu aktualizovat platební metodu?

Můžu kdykoli změnit nebo zrušit svůj plán?

Moje předplatné vypršelo – můžu ho obnovit?

Kde najdu faktury pro účetnictví?

Jak se počítá daň?

Refund Policy

Nabízíte vrácení peněz?

Data & soukromí

Kde jsou uložena moje data?

Je Kontentino v souladu s GDPR?

Zůstaňte ve spojení s Kontentinem.

Kontentino nám šetří spoustu času a klienti, s nimiž pracujeme, jsou velmi nadšeni. Naše profesionální životy tedy rozhodně vylepšily ;)